FAQ: Subscription

Watch this short video to help you navigate through your online account: https://youtu.be/TSTuwDMMxpQ

How can I change my account details?

You have entered a wrong email address or a wrong phone number? Don’t worry! Follow this link to learn how to change your account details: https://youtu.be/WZoFpIoN9dA

How can I change my subscription?

You have full control over your subscription. If you are subscribed to the 14 products custom pack, you can change your selection directly in your account. Click *here to see how to do it. For any other changes, please email our customer service at info@dosejuice.com before your next renewal. We’ll make sure to apply the desired changes promptly. No changes, refunds or cancellations can be treated once the order has been placed.

How can I change the delivery date of my subscription?

You can choose in between Tuesday, Wednesday and Thursday for your preferred delivery day. Do note that we cannot change orders or subscription renewals once the delivery date is less than 48 hours away. No changes, refunds or cancellations can be treated beyond that time. Follow this link to learn how to change your delivery date: https://youtu.be/2PqgBZiYPEI

How can I pause my subscription?

You can pause your subscription for as long as you want and whenever you want at no cost. Follow this link to learn how to do it: https://youtu.be/sEqp7uHdTL4

How can I change my billing/shipping address details?

You can change your address details on your online account. Please note that it won’t apply if the order has already been processed. Follow this link to learn how to change it: https://youtu.be/8_E2TIkZi7g

How can I cancel my subscription?

You can cancel your subscription at any moment at no cost. Follow this link to find how to do it: https://youtu.be/yBuOWsT81c8