FAQ: Subscription

We’re always here to help. Dose is run by a small team, dedicated to your healthy lifestyle. Questions, comments, or feedback? Give us a call or send us an e-mail.

T: 1-844-424-3673  / E: info@dosejuice.com

FAQ: Subscription

Watch this short video to help you navigate through your online account: https://youtu.be/TSTuwDMMxpQ  

How can I change my account details? 

You have entered a wrong email address or a wrong phone number? Don’t worry! Follow this link to learn how to change your account details: https://youtu.be/WZoFpIoN9dA 

How can I change my subscription?   

You have full control over your subscription. If you want to change its content, simply email our customer service at info@dosejuice.com. We’ll make sure to apply the desired changes promptly. Please note that we cannot however change orders or subscription renewals once the delivery date is less than 48 hours away. No changes, refunds or cancellations can be treated beyond that time. Follow this link to learn how to take a look at your subscription details: https://youtu.be/mEr-D0u7pqs 

How can I change the delivery date of my subscription? 

You can choose in between Tuesday, Wednesday and Thursday for your preferred delivery day. Do note that we cannot change orders or subscription renewals once the delivery date is less than 48 hours away. No changes, refunds or cancellations can be treated beyond that time. Follow this link to learn how to change your delivery date: https://youtu.be/2PqgBZiYPEI  

How can I pause my subscription? 

You can pause your subscription for as long as you want and whenever you want at no cost. Follow this link to learn how to do it: https://youtu.be/sEqp7uHdTL4  

How can I change my billing/shipping address details? 

You can change your address details on your online account. Please note that it won’t apply if the order has already been processed. Follow this link to learn how to change it: https://youtu.be/8_E2TIkZi7g  

How can I cancel my subscription? 

You can cancel your subscription at any moment at no cost. Follow this link to find how to do it: https://youtu.be/yBuOWsT81c8