Email us: info@dosejuice.com (8am to 12pm and 1pm to 5pm)

FAQ

FAQ

Dose is a small, Montreal-based team that began introducing the city to their juices in the fall of 2013. The team itself consists of members from all professional backgrounds, but with a common passion for healthy living and entrepreneurship.

All of our juices, smoothies and shots are cold-pressed, which means that they are not heated, not heat pasteurized, nor chemically treated. By applying thousands of pounds of pressure, our cold-press juicer keeps all of the nutrients intact.

Heat pasteurization, no matter how “lovingly” or “gently” it is done, results in a juice that has been effectively heated (thus, cooked), killing essential vitamins, minerals, and live enzymes. At DOSE, we NEVER apply heat on any produce or juices.

Traditional blenders spin at extremely high speeds, extracting juice via blades that grind and chop. This process creates friction and heat which kills vitamins, minerals, and live enzymes. Our juices are made with a cold-press machine which is known to extract up to five times the amount of nutrients as most other juicers.

All of our produce is organic and raw, and we are working constantly with local farmers to bring in local produce. However it is not realistic to find organic pineapples in Canada…. YET

Yes. One cannot use the term organic on its labels if it is not certified. We have always used organic ingredients, but now we have the stamp of approval that we always do. We are proudly certified organic by Ecocert Canada ( USDA organic and Canada organic). Without that certification, a product is not guaranteed organic and you may be getting less for your money.

We are able to extend the shelf life of our sealed juices thanks to pressure without the use of any preservatives or additives. Immediately after each production, our juice bottles are put into a pool of cold water where thousands of pounds of pressure are applied for several seconds. Colorfully speaking, it’s as if we brought our juice bottles at the bottom of an ocean of 60 km deep – if there was such an ocean of course. This process seals the freshness and keeps the concentration of vitamins, enzymes, minerals and the delicious taste of raw fruits and vegetables. Our juices then retain up to 60 days of shelf life depending on the flavors as long as they are sealed and refrigerated. We guarantee a minimum of 20-30 days when you receive your juices. The expiry date is written on the bottle.

We guarantee a minimum of 60 days of shelf life for our wellness shots.

Once opened, the juices are to be drunk within 4 days but ideally when you open the juice, you want to drink it right away to maximize nutrient intake… Separation is a sign that no homogenizing agents were added and only natural ingredients were used. Shake well and enjoy.

Since there are fresh products, freezing our products could affect the quality o the nutrients they contain. The best way to store our products is to keep them in the refrigerator at all times until consumption. 

In addition, when a liquid freezes it expands. It could therefore cause leakage and loss of juice. If you still want to freeze your DOSE products, we suggest you pour them into an ice tray for a mess-free result. 

At DOSE, we only use FRESH organic fruits and vegetables to make our cold-pressed juices. The white deposit you  may notice in your bottles of Tango, Cactus, Yogi, Samba and our Ginger & Turmeric, Digestion and Energy shots is completely natural. It is the natural setting of cold-pressed ginger. Shake well and enjoy the taste of a delicious cold-pressed juice with a touch of ginger. 

It is one of the most common phenomena with freshly pressed juices, and it’s a sign that the juice you’re drinking is made with all-natural produce. It’s always a good idea to shake your juice before consuming it. We never use any chemicals or homogenizing agents.

All DOSE products are nut free. No juices, smoothies or shots were made with nuts or could have been in contact with products with nuts. You can now safely enjoy all of our products! 

Also, no ingredients contains gluten in all our DOSE products. However we are NOT certified gluten free. 

If you have any other allergies, please email us before placing your order. 

In any situation where a medical condition comes into question, it is always best to contact your doctor or health care provider. If you have any type of medical condition that affects the way you eat or drink, please consult your doctor before any cleanses or challenges.

DOSE products are not created for weight-loss purpose. We do not endorse drastic methods to lose weight. Our goal is to provide our customers with healthy juices, smoothies and shots to help support their wellness. However, by adding raw and nutritious juices to your diet, you could naturally begin craving more fruits & veggies, and less processed, sugary foods. That is something that can happen.

We offer you various juice cleanses that consist of drinking 10 juices/day to replace the majority of your meals and snacks. Avoid coffee and any processed foods – opt for herbal tea and lots of water instead. If you feel hungry, listen to your body, you can eat raw fruits and vegetables and nuts. Here again, the goal is not to lose weight. Many of our customers choose to do a cleanse when they feel bloated or when they want to stop eating bad and start on a healthier basis.

shipping and billing

All orders and deliveries are confirmed via email. Once your order is placed, a detailed statement will be sent for you to review your information. You will also receive a confirmation via email when your juice is shipped. Please use these confirmation emails to review and validate your shipping information as you are responsible for its accuracy.

You are responsible for the exactitude of your billing and shipping information. The latest time to perform a modification is 48 hours before your shipping date. No changes will be processed beyond that time and deliveries will be handled according to your original request. DOSE cannot be held responsible for the loss or damage of a package shipped to the wrong address.

In order to allow you to get your order as soon as possible, all our deliveries follow a No Signature Required policy. If you suspect no one will be there to accept your parcel, we strongly suggest you fill the Delivery Information box in order to provide us with the precise location you would like your boxes to be placed on the premises. If the location is considered unsafe (ie. Entrance on the sidewalk of a busy street). DOSE cannot be held responsible for the loss or damage of a package left unattended as per your request.

We do keep credit card information saved for subscribed users in order to facilitate the renewal of their scheduled orders. All credit card and billing information is stored securely, making it easy for you to make your weekly juice orders, but is not visible to us. Said information is stored in relation to the email profile created at signup and/or checkout. This information can be modified or removed at any time through your profile.

Your credit card is billed at the time of checkout for a one-time order. All recurring orders are billed on the Saturday preceding your delivery. For instance, if you order a Green Juice Pack for every Wednesday, you’ll be billed immediately for the first, and every Saturday afterwards.

Yes, however, the latest time to perform a modification is 48 hours before your shipping date. No changes, refunds or cancellations can be treated beyond that time and orders will be processed according to your original request. If you’d like to make any changes to an existing order before the cut-off, send us an email at info@dosejuice.com and we’ll promptly handle your request.

As our products are perishable, it is not possible to exchange, return or refund the products. For this reason, we recommend to try the products before ordering a full pack on our website. If your are not satisfied with products purchased on our site, please contact us at info@dosejuice.com within seven days of the date your delivery was completed. We may ask for photographs or any other supporting information as evidence before providing a replacement. Depending on the circumstances, we may, in our sole discretion, replace the product at our expense.

We deliver to most areas of Quebec and Ontario. The delivery price varies depending on your region and the products in your order.

SHOT: Free shipping on SHOTS orders over $100 (after discounts) or with a subscription. Orders under $98 have a $10 delivery fee.

JUICE: Free shipping on JUICES orders (300ml or 1L) over $100 (after discounts) or with any subscription. Orders under $98 have a minimum $10 delivery fee.

We currently deliver to many regions of Quebec and Ontario. If you get an error message at checkout, do send your full address to our customer service at info@dosejuice.com so we may evaluate if we could reach you, as we are constantly expanding our shipping zones.

It is not possible to do any pick up at our plant but you can find our juices sold individually in various location: cafes, grocery stores (Walmart Supercenter, IGA, Avril …) and fitness studios all over Canada. Visit https://dosejuice.com/retail for more info. Follow us on Facebook to know where we will go next.

Before completing your order, you will be asked to choose your delivery date between the 3 next dates available and we will do everything we can to complete the delivery on the requested date. However please know that this is not a guaranteed delivery date since we might experience some delays due to weather, traffic, or other unforeseen situations.

Deliveries are completed between 8:30 am and 7:30 pm.  

If you wish to start a cleanse on a specific date, we suggest scheduling it to arrive 2-3 days earlier. 

Make sure to have your juices delivered to a place where someone is there to receive the package. If the parcel is stolen, DOSE cannot be held responsible, and no refund will be applied.  You can add a short note regarding instructions for delivery in the note section. 

Subscription

You are in full control of your subscription. If you want to modify its content, change delivery date, put it on hold or cancel it, simply email our customer service at info@dosejuice.com . We’ll make sure to apply the desired changes promptly. Do note that we cannot modify orders or subscription renewals once the delivery date is less than 48 hours away. No changes, refunds or cancellations can be treated beyond that time.

You have full control over your subscription. If you are subscribed to the 14 products custom pack, you can change your selection directly in your account. Click *here to see how to do it. For any other changes, please email our customer service at info@dosejuice.com before your next renewal. We’ll make sure to apply the desired changes promptly. No changes, refunds or cancellations can be treated once the order has been placed.

You have entered a wrong email address or a wrong phone number? Don’t worry! Follow this link to learn how to change your account details: https://youtu.be/WZoFpIoN9dA 

You can choose in between Tuesday, Wednesday and Thursday for your preferred delivery day. Do note that we cannot change orders or subscription renewals once the delivery date is less than 48 hours away. No changes, refunds or cancellations can be treated beyond that time. Follow this link to learn how to change your delivery date: https://youtu.be/2PqgBZiYPEI

You can pause your subscription for as long as you want and whenever you want at no cost. Follow this link to learn how to do it: https://youtu.be/sEqp7uHdTL4 

You can cancel your subscription at any moment at no cost. Follow this link to find how to do it: https://youtu.be/yBuOWsT81c8 Â