Get in touch / FAQ
Who is Dose?
Dose is a small, Montreal-based team that began introducing the city to their juices in the fall of 2013. The team itself consists of members from all professional backgrounds, but with a common passion for healthy living and entrepreneurship.
Are you hiring?
We are not currently hiring, but are always on the lookout for new community members that have a shared passion for juicing, healthy living, and growing a young startup. Send us an email at [email protected].
Press / PR inquiries
Dose Juice has been featured in Elle Quebec, Clin d’Oeil, Ricardo, Vero mag, La presse, Journal de Montréal, La gazette, Salut Bonjour, Radio Canada and many other blogs. for its unique business model, creative aesthetic, and standout product. If you’d like to find out more about the company for a potential feature or collaboration, email us at [email protected].
Share & Earn
How can I receive credits by inviting friends to join?
Simply follow these steps :
1 . Create an account by clicking LOGIN
2. At the bottom of the Profile section, you will find your custom link to share. This link may also be found on your order confirmation
3. When sharing your custom link, your friend will automatically receive $10 upon creating an account using that same link. As soon as they make their first purchase you will receive $10 worth of store credits.
4. Share, earn and repeat.
I shared my link but I have not received credits. Why?
Obtaining credits is only valid on the creation of an account or upon the first purchase of the new referred client . For example , if your friend had purchased from us in the past, no credits can be obtained. Also, it is essential that the shared link is used when creating the account, since it is that personalized link that tracks who referred who. Dose reserves the right to refuse the obtention of credits in cases of abuse or fraud.
Cold-pressed: what does it mean?
All of our juices are cold-pressed, which means that they are not heated, heat pasteurized, or chemically treated. By applying thousands of pounds of pressure, our Norwalk juicer keeps all of the nutrients intact, allowing your body to quickly absorb everything.
Heat pasteurized: what does it mean?
Heat pasteurization, no matter how “lovingly” or “gently” it is done, results in a juice that has been effectively heated (thus, cooked), killing essential vitamins, minerals, and live enzymes. We never apply heat on any produce or juices.
Your Norwalk Juicer: how is it different than mine?
Traditional blenders spin at extremely high speeds, extracting juice via blades that grind and chop. This process creates friction and heat which kills vitamins, minerals, and live enzymes. Our juices are cold-pressed by the Norwalk juicer which is known to extract up to five times the amount of nutrients as most other juicers.
Do you source local produce?
All of our produce is organic and raw, and we are working constantly with local farmers to bring in exclusively local produce. While some of our fruits and vegetables may currently not be local, we’re aiming to make this a realistic goal in the coming months.
Is everything really organic?
Yes. One cannot use the term organic on its labels if it is not certified. We have always used organic ingredients, but now we have the stamp of approval that we always do. We are proudly certified organic by Ecocert Canada ( USDA organic and Canada organic). Without certification a product is not guaranteed organic and you may be getting less for your money. Since we only use organic ingredients, it will happen that we temporarily suspend the production of one of our flavours due to a certain ingredient being unavailable in the organic section. ( ie. Almond milks summer 2015)
What is the shelf-life of the juices?
We are able to extend the shelf life of our sealed juices thanks to pressure without the use of any preservatives or additives. Immediately after each production, our juice bottles are put into a pool of cold water where thousands of pounds of pressure is applied for several seconds. Colourfully speaking, it’s as if we brought our juice bottles at the bottom of an ocean of 60 km deep – if there was such an ocean of course. This process seals the freshness and keeps the concentration of vitamins, enzymes, minerals and the delicious taste of raw fruits and vegetables. Our juice then retain 30 to 45 days of shelf life depending of the flavors as long as they are sealed and refrigerated.. We guarantee a minimum of 15 days when you receive your juices. The expiry date is written on the bottle.
For how long can I drink my juice once opened?
Once opened the juices are to be drank within 4 days but ideally when you open the juice you want to drink it right away to maximize nutrients intake… Separation is a sign that no homogenizing agents were added and only natural ingredients were used. Shake well and enjoy.
Why does the taste or the color of my Dose juice may vary ?
At DOSE we use organic FRESH fruits and vegetables to make our cold-pressed juices. Depending on the season, the colour and taste of the raw fruits and vegetables may vary and therefore our juices too. They are of course approved by our quality team, that is why they always taste so delicious. We were telling the truth, in our juices we only use fruits and vegetables, nothing that might affect what mother nature has to offer.
Why did my juice separate after some time?
This is one of the most common phenomena with freshly pressed juices, and it’s a sign that the juice you’re drinking is made with all-natural produce. It’s always a good idea to shake your juice before consuming it. We never use any chemicals or homogenizing agents.
Counter-indications (diabetes, blood thinners, etc.)
In any situation where a medical condition comes into question, it is always best to contact your doctor or health care provider. If you have any type of medical condition that affects the way you eat or drink, consult your doctor before any cleanses or detoxes.
How much weight will I lose?
Although Dose juices were not designed to make or be part of any weight-loss program, they can have that effect. By adding raw and nutritious juices to your diet, you will naturally begin craving more fruits and veggies, and less processed, sugary foods.
Orders & Billing
Will I receive confirmation of my delivery and order?
All orders and deliveries are confirmed via email. When you place an order you’ll receive an order confirmation with the order details. When your juice is delivered, you will also receive a confirmation that it has arrived at your office or reception desk.
Do you keep my credit card information?
We do keep credit card information saved to your profile for your convenience. All credit card and billing information is stored securely, making it easy for you to make your weekly juice orders. This information is stored in relation to the email profile created at signup and/or checkout.
When will I be billed?
Your credit card is billed at the time of checkout for a one-time order, or the first order in a recurring order. All recurring orders are billed on the preceding Sunday. For example, if you order a Taxi for every Wednesday, you’ll be billed immediately for the first, and every Sunday afterwards.
How do recurring orders and deliveries work?
Living healthy and being part of the juicing community is not a one-time thing. Avid juicers do it multiple times a week, and we’ve built the platform for them to do so. Choose to repeat any order at any frequency and we’ll handle the rest. Remember: Dose delivers every Monday, Wednesday, and Thursday.
Can I change, delay, or cancel an order?
If you’d like to make any changes to an existing order, send us an email at [email protected] and we’ll promptly handle your request
What happens if I’m not satisfied?
We always aim to deliver an exceptional produce and hassle-free experience. If you were not satisfied with your order, juice, or experience, please contact us at [email protected] with your question or feedback and we will be quick to find a solution for you.
How to pause your subscription?
You can go to your account and then in subscription section. Here, you’ll be able to skip the next delivery for any of your subscriptions. Just click on the button “Skip Next Delivery”.
How to see your subscription status?
You can easily check your subscription status in your account menu. Just go to the subscription section.
How to modify your subscription?
Send us an email at [email protected] with your subscription # and we’ll make sure to modify your selection like you want.
How to cancel your subscription?
Send us an email at [email protected] with your subscription # and we’ll cancel your subscription.
How much does delivery cost?
We currently offer free juice delivery to the downtown core of Montreal. We still deliver to surrounding regions and postal codes, but at a small cost. We also deliver across Québec and Ontario. For more information visit the “delivery” page.
Where do you deliver?
We currently deliver across the island of Montréal and many regions of Québec and Ontario. Consult our delivery guide to see if your postal code is in our delivery zone.
Are there any stores or pick-up points?
No, but we love doing Pop-Ups. Follow us on Facebook to know where we will go next. Otherwise, you can also find us in various cafes, grocery stores and fitness studios around the province of QC and ON. Visit dosejuice.com/retail for more info